Refund policy

ZEHRÉ Cosmetics — Returns & Refunds

Due to the personal nature of our cosmetics, we do not accept returns or exchanges for change of mind or shade preference, whether products are opened or unopened. Please review the product descriptions and shade images before purchasing.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact hello@zehrecosmetics.com promptly, preferably within 14 days of delivery. Include your order number, a description of the issue, and photos where possible.

For confirmed issues, we will offer a replacement at no additional cost or a refund for the affected item, including applicable taxes and shipping charges attributable to that item. If a return is needed, we will provide instructions and cover return shipping. Please do not send products back without contacting us first.

Refunds
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.

Your rights
This policy does not limit any rights or remedies available under applicable consumer law.